Magic Story Help Center
How can we help?
Answers about personalization, orders, shipping, Magic Story+, and the app.
Browse by topic
Getting Started
What Magic Story is, what a book costs, and how personalization works before you buy.
2 articles
Photos & Personalization
Uploading a photo, what your child's character will look like, and fixing it when the likeness is not right.
4 articles
Books & Printing
Book format, size, print quality, and what is inside each story.
1 article
Orders & Shipping
Where your book is, how long it takes, tracking, and changing an order after you place it.
6 articles
Returns & Guarantee
Damaged books, printing errors, and the Quality Guarantee.
2 articles
Magic Story+
Managing your subscription: swapping a book, changing your hero, pausing, payment, and cancelling.
9 articles
Gifting
Buying a Magic Story for someone else, gift wrap, and getting a photo when the child is not yours.
3 articles
The App
Installing the app, signing in, and finding your books on iOS and Android.
1 article
Account & Sign-In
Signing in, finding your orders, and managing your account.
2 articles
Choosing a Book
Choosing books for siblings and finding stories that include a parent, grandparent, or pet.
1 article
Offers & Programs
Promo codes, bundles, referrals, and school fundraisers.
4 articles
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