Can I change or cancel an order after paying?

Contact us (opens in a new tab) as soon as possible if you need to correct or cancel a paid order. Once a personalized book has been sent to production, it cannot be edited or canceled. A request made before then still needs confirmation from our support team.

What should I include in the request?

Send your order number and the email address used at checkout. Clearly describe the change:

• A name or character mistake: include the incorrect detail and what it should say or show.
• A shipping address mistake: include the complete correct address.
• A cancellation request: say that you want to cancel the order, so we can check whether it is still possible.

You can find the order number in your confirmation email. Do not place a replacement order while waiting for us to check the original unless you intend to buy another copy.

Can I fix it by editing my account?

Editing a saved hero or changing a subscription address does not serve as a request to change an order already placed. Contact us about the specific order so we can check its production status.

For future subscription deliveries, you can update your shipping address or change your subscription hero in your account.

How will I know whether the change was made?

Wait for a response confirming what support could change. An order-status label alone does not confirm that a request has been accepted. We will explain the available options if production has already started.

If you want to stop future subscription charges as well, cancel Magic Story+ separately. The Terms of Service explain the rules for personalized orders.