My book says delivered, but I have not received it

If tracking says your book was delivered but you cannot find it, check the delivery details and nearby locations first.

Has my book shipped?

Look for the tracking link in your shipping confirmation email. For US orders, Standard delivery takes 8 to 13 business days from order to arrival. Expedited delivery takes 5 to 8 business days. Both estimates include printing.

If the estimated delivery window has passed and you have no shipping confirmation, contact us (opens in a new tab) with your order number.

1. Check the tracking status

   Open the link in your shipping confirmation email, or select Order Details from your account's order history. Confirm whether the carrier says "Delivered," "Out for delivery," or "In transit."

2. Check where the carrier may have left it

   Look by your door, in your mailbox, mail room, package locker, or garage. Ask anyone else at the address and check with neighbors. A delivery photo or doorbell recording may help you find the drop-off location.

3. Wait until the next business day

   A carrier can mark a package as delivered before it reaches your door. If you cannot find it, check again by the next business day.

4. Contact us if it is still missing

   Send us your order number and tracking link (opens in a new tab). We will investigate with the carrier and arrange a replacement if we confirm the package was lost or delivered to the wrong address. You will not need to buy the book again.

What if my order has no tracking information?

Orders paid for with account credit do not currently have a tracking page in your account. If you cannot find tracking information, contact us (opens in a new tab) with your order number so we can check the delivery status.