Orders & Shipping
Where your book is, how long it takes, tracking, and changing an order after you place it.
In this topic
6 articles- How-to
Can I change or cancel an order after paying?
Contact support quickly about an order mistake. Changes depend on whether your personalized book has entered production.
- Quick answer
What are the shipping methods and costs?
Find available shipping destinations, options, and costs at checkout. See US delivery estimates, including print time.
- Quick answer
How long until my book arrives?
Check delivery estimates for your address at checkout. Learn how printing time is included in US Standard and Expedited shipping estimates.
- How-to
How do I track my order?
Find your Magic Story order in your account and open Order Details for its status and, once it ships, carrier tracking. Credit-paid orders work differently.
- Overview
What does my order status mean?
Find out what Personalizing, Printing, Shipped, Delivered, and Cancelled mean for your order.
- Troubleshooter
My book says delivered, but I have not received it
Check the tracking details and delivery location, then contact us if your book is still missing by the next business day.
Didn't find your answer?
Our support team can help.