Can I return a personalized book?

Personalized books are made for the child in your order, so we generally do not accept returns for a change of mind. If your copy is damaged, defective, misprinted, or incorrect, contact us (opens in a new tab) promptly so we can review it with you.

For an item that arrives damaged or incorrect, our Terms of Service require you to contact us within 7 days of delivery with your order number and photos.

How do I request help with my copy?

Send your order number, the email address used at checkout, and photos showing the problem. Our book problem guide explains which photos are most useful.

Wait for instructions before mailing a book back. Support will confirm the available resolution after reviewing your order; submitting a request does not automatically issue a refund or start a reprint.

What if I entered the wrong details?

Contact us as soon as you notice the mistake. Include the order number, the detail that needs changing, and the correct information. Once a personalized book has been sent to production, it cannot be edited or canceled.

See changing or canceling an order for what to do before printing begins.

Does this cancel my subscription too?

No. Asking for help with a book is separate from managing Magic Story+. To stop future renewals, follow how to cancel your subscription.

Where are the full terms?

Our Terms of Service set out the current return, reporting, and refund conditions. Contact support promptly when an order has a problem so we can check the options that apply to it.