How do I sign in and find my orders?

Open Sign in and use the email address or sign-in method connected to your purchase. Your order confirmation email is a useful place to check which address you used.

Where should I go after signing in?

Choose My Account at the top of the page (on a computer it may say Hi with your name) to open your account. It starts on the Overview, which shows your next book, your characters, and your latest orders at a glance. On a computer, the other sections are listed on the left. On a phone, open the Account menu to move between them.

• Subscriptions shows each child's Magic Story+ subscription, with the next book, delivery, payment, and plan changes.
• Characters shows your heroes, pets, and family members you can use for personalization.
• Orders shows orders associated with your account and where each book is.
• Account settings is where you manage your email and sign-in methods.

For shipping progress, see how to track your order. Signing in does not replace the carrier's tracking updates.

What if my account looks empty?

Check that you used the same email address and sign-in method as before. If you used a different address at checkout, the purchase may be associated with that address instead.

Sign out and try the correct account if you recognize the mismatch. If you cannot find the order, contact us (opens in a new tab) with the order number and the email address on the confirmation. Do not buy the book again just because it is missing from the account view.

What if a sign-in email or code does not arrive?

Check the address entered on the sign-in screen, then check spam and other filtered folders. If the screen lets you request another code, use the most recent message when completing sign-in.

If you cannot access the email address linked to the account, contact support. We may need information about your order to help locate the right account. Never send a password or sign-in code to support.

I checked out without signing in. What should I do?

Keep the order confirmation and shipping emails. Try signing in with the email used at checkout. If the order is still missing, contact support with the confirmation details so we can investigate.