How to update your payment method for Magic Story+

For a subscription billed directly on magicstory.com, request an email link to update your card on a secure payment page hosted by Shopify.

1. Open Subscriptions in your account

   Sign in and go to Account > Subscriptions.

2. Open the payment window

   Select Manage subscription on the child's card, then select Payment under Billing and delivery. It shows the card on file. If a payment did not go through, the subscription's card on Account > Subscriptions shows an Update payment button instead, and it opens the same window.

3. Request the email link

   Select Email me the link. You will see a "Payment link sent" message.

4. Update your card

   Open the email and follow the link to the secure payment page from Shopify, our payment provider. Nothing changes until you finish on that page, and your current card stays on file until then.

What does Payment needed mean?

A recent charge did not go through. The subscription card says the last payment didn't go through, and the subscription page says your next book is on hold until you update your card. A failed payment does not automatically cancel or pause the subscription.

While payment is being retried, you can still skip a delivery, pause, or change delivery frequency. You cannot choose a different book for the upcoming shipment until the payment issue is resolved. Follow the emailed link to update your payment details.

What if my subscription is billed by an app store?

If you subscribed through the Apple App Store, Google Play, or Amazon Appstore, update your payment method in that store's account settings. The Magic Story payment link is for subscriptions billed through the website.

Where can I manage other parts of my subscription?

Browse Magic Story+ help for delivery schedules, pauses, and address changes.